Privacy Policy
Travel Claims Assistance | Last Updated: September 21, 2026
Travel Claims Assistance respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and utilize our travel claims management services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access the site or use our services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you interact with our website, create an account, or contact us. The categories of information we collect include:
- Personal Identification Information: Full name, residential address, email address, and telephone number.
- Demographic Data: Date of birth.
- Travel and Claim Details: Travel itineraries, reservation numbers, booking references, and, when strictly necessary for claim processing, passport numbers.
- Account and Form Data: Information submitted through our contact forms, customer support tickets, or account registration and management portals.
2. How We Collect Information
We gather information through the following channels:
- Directly from You: When you complete forms on our website, communicate with our team, or create and maintain an active user account with us.
- Automated Technologies (Google Analytics): We utilize Google Analytics to monitor and analyze web traffic and user behavior on our platform to enhance user experience and service delivery. Google Analytics may utilize cookies to collect anonymized or aggregated browsing data.
3. Use of Information
We use the information we collect for legitimate business and operational purposes, specifically to:
- Process and Manage Claims: Assess, process, manage, and follow up on your travel claims and disputes.
- Customer Support: Provide responsive customer support, address inquiries, and deliver personalized assistance.
- Account Administration: Create, maintain, and secure your user account.
4. Disclosure of Information to Third Parties
We do not sell, trade, or rent your personal information to third parties. We disclose your information only under the following strict circumstances:
- Third Parties Involved in a Claim: We share the minimum necessary personal and travel data with airlines, travel service providers, insurance underwriters, and legal entities directly involved in investigating, arbitrating, or resolving your travel claim.
- Legal Obligations and Compliance: We may disclose your information if required to do so by United States law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
5. Data Security
We implement commercially reasonable administrative, technical, and physical security measures designed to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Privacy Rights and Choices
Depending on your state or jurisdiction of residence, you may possess certain rights regarding your personal information, including the right to access, correct, update, or request the deletion of your personal data. To exercise any of these rights, please contact us directly using the information provided below.
7. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Any modifications will be posted directly on this page with an updated revision date. We encourage you to review this policy periodically.
8. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Email: contact@policypaynet.com
- Official Address: 522 Mulberry St, Scranton, PA 18503, United States